26 Sep 2011

Managing the profound changes coming in the Alaskan economy

Last week, I was in Alaska working with civic leaders facing major changes in the state's economy. With oil production declining at a rate of 6% per year, the state government is facing some major shifts. Over 90% of the State's revenue comes from oil production. The issue: Can the state's civic leadership guide the state through this transformation? Scott Goldsmith, a wonderfully gifted economist with the Institute for Social and Economic Research (ISER) at the University of Alaska has clearly outlined the challenge facing the state.

Click here to download:
ISER Alaskas Second Chance 2011.pdf (424 KB)
(download)

Some of the dimensions of Alaska's transformation

The economic transformation facing Alaska is predictable, and civic leaders in Alaska will be confronting the consequences of this major transformation in the state's economy over the next generation. The issues shaping Alaska's future economic prosperity in the near term (3 to 5 years); the midterm (6 to 10 years); and the long-term (over 10 years) are already apparent. The issues focus in the following areas:

Expanded investment into Alaska's oil and gas industry.-- This set of issues focuses on aligning Alaska's public policy with the interests of private investors to slow and potentially reverse the decline of petroleum production revenues; encouraging the State of Alaska to become a co-investor in petroleum development; developing a more appropriate tax structure for Alaska's future; and engaging the public in a stronger, continuous and more focused dialogue about the future of petroleum in the Alaska economy.

Responsible development of the Arctic.-- This set of issues touches on Alaska's role in the Arctic; the emerging economic landscape for Arctic development in light of climate change; the deep cultural issues involving Arctic development; Alaska's leadership in climate change research; and the importance of developing a new, continuing dialogue on “responsible development” of the Arctic.

Economic diversification through cluster development, expanded entrepreneurial opportunities, and strengthened village economies.-- This set of issues involves implementing a statewide strategy of cluster development; investing in expanded university research and development; improving the entrepreneurial support networks throughout the state; reducing the petroleum dependence in Alaska's villages by promoting renewable energy to reduce significantly the outflow of village income.

Accelerated educational innovation and improved educational outcomes.-- This set of issues involves improvements to early childhood education; expanded innovation in distance education; improved career pathways and skill development; financial incentives for postsecondary education; and initiatives to reduce high school dropouts.

A valuable starting point: The Alaska Dialogue

The Alaska Dialogue, led by the Institute of the North, provides a forum to deepen civic engagement within the state. Based on a model of Deliberative Democracy, the Dialogue has clearly provided a valuable experience for these state's civic leadership. The Institute has built a strong brand for the Dialogue that is synonymous with impartiality, collective learning, and the values of citizen engagement. 


This accomplishment is both needed and rare. A growing chorus of commentators has described the declining state of civility in America. This deterioration carries a heavy price. Without civility, citizens and their elected leaders lose the capacity to engage in the complex thinking needed to adapt to the fundamental changes taking place in our economy and our environment. Few states have anything close to the Institute and its Alaska Dialogue to present an alternative to the widespread deterioration of our civic life. 

At the same time, the model of Deliberative Democracy––with its emphasis on conducting deeper civic dialogues around specific public policy issues––was not designed to translate ideas into collective action. Instead, Deliberative Democracy focuses on improving the insights and skills of individual citizens. The experience is designed to enable citizens to see complex issues from different perspectives through the presentation of balanced briefing materials. 

In this way, citizens learn to embrace the values of dialogue. Citizens learn to deliberate about public problems and solutions through reasoned reflection and deeper conversation. They gain a mutual understanding of the values, perspectives and interests of others. They also see the possibility of reframing their own interests and perspectives in ways that can lead to uncovering common interests and mutually acceptable solutions.

Prior to the Alaska Dialogue 2011, some members wanted to explore how to translate the experience of the Dialogue into action more effectively. Christi Bell of the University of Alaska recommended a different deliberation model: Strategic Doing. We integrated components of this new approach into the 2011 Dialogue.

Strategic Doing:  A new approach to civic engagement for Alaska

Deliberative Democracy measures its impacts on the changed attitudes and behavior of individual participants. James Fishkin, the leader in the field at Stanford University, has developed the tool of Deliberative Polling to capture these changes. (Interestingly, Jim was my older brother Hunter's college roommate.)

Strategic Doing starts with a different premise  Incubated at the Purdue Center for Regional Development, Strategic Doing represents a simple discipline for guiding complex civic networks.  The discipline focuses on improving our civic life by designing, activating and managing new collaborative civic networks. Through these networks, citizens can more effectively address the challenges facing our economy and democracy. In sum, the underlying theory of civic change for Strategic Doing differs from Deliberative Democracy. 

Strategic Doing starts with the proposition that we can divide our economy into two major components: a market economy and a civic economy. The market economy, composed of private sector firms, generates wealth. The civic economy––composed of government, education, and nonprofit organizations––supports the market economy, co-creates wealth with the market economy, and largely determines the quality of life within a community or region. Strategic Doing, by improving the collaborations in the civic economy, enhances the performance of the market economy and drive residents of the community to higher levels of prosperity.  

Next steps

We're moving ahead with the deployment of Strategic Doing in Alaska. The University is interested in joining our growing national network of universities that will be offering certifications in the skills needed to design, activate and manage open networks. I'll continue to report on our progress.
19 Sep 2011

Indiana University and Purdue host the University Economic Development Association

The University Economic Development Association is coming to Indianapolis from October 9-11. It will be a remarkable event. 

Participants will be able to tap into the many innovative activities taking place through IU and Purdue. For example, this week, Purdue issued a press release marking the 50th anniversary of the Purdue Research Park (which is really a network of parks). 

IU and Purdue have accumulated a lot of experience in regional economic development strategies and a wonderful working relationship. We will be hearing from IU President McRobbie and IU-Kokomo Chancellor Harris. 

President McRobbie is a remarkably accomplished leader and he will be a big addition to our program. Among other things, President McRobbie now heads the Board of Internet2,the next generation Internet. Here's an interview of President McRobbie from Public Radio. You can also download his commentaries from iTunes here

Chancellor Harris recently testified before the state legislature on the Triple Helix approach to economic development, a framework developed in Europe.

The framework is also advanced by the TRE Network, which will present at our meeting. Purdue's Vice Provost for Engagement, Vic Lechtenberg, chairs the TRE Board. Vic, TIm Franklin and I will provide an overview of TRE. 

Vic also heads the Center for Regional Development, where I work, and he is an extraordinary talent when it comes to understanding how universities can shape regional economies. 

Finally, the Technical Assistance Program at Purdue will be well represented by Dave McGinnis and Dave Snow. If you are unfamiliar with Purdue TAP, you can spend a few minutes on the Purdue TAP web site to get a sense of the reach of their activities. I worked with Purdue TAP on our WIRED grant, where we used strategic doing to come up with the nation's first certification for "green manufacturing". 

This note just scratches the surface of resources and ideas we will be sharing with other professionals involved in university economic development. My Purdue and IU colleagues are very excited about holding our UEDA meeting in Indianapolis. There is still time to register. You can register here

Click here to download:
UEDA Annual Meeting Brochure.pdf (5.98 MB)
(download)

19 Sep 2011

Indiana University and Purdue host the University Economic Development Association

The University Economic Development Association is coming to Indianapolis from October 9-11. It will be a remarkable event. 

Participants will be able to tap into the many innovative activities taking place through IU and Purdue. For example, this week, Purdue issued a press release marking the 50th anniversary of the Purdue Research Park (which is really a network of parks). 

IU and Purdue have accumulated a lot of experience in regional economic development strategies and a wonderful working relationship. We will be hearing from IU President McRobbie and IU-Kokomo Chancellor Harris. 

President McRobbie is a remarkably accomplished leader and he will be a big addition to our program. Among other things, President McRobbie now heads the Board of Internet2,the next generation Internet. Here's an interview of President McRobbie from Public Radio. You can also download his commentaries from iTunes here

Chancellor Harris recently testified before the state legislature on the Triple Helix approach to economic development, a framework developed in Europe.

The framework is also advanced by the TRE Network, which will present at our meeting. Purdue's Vice Provost for Engagement, Vic Lechtenberg, chairs the TRE Board. Vic, TIm Franklin and I will provide an overview of TRE. 

Vic also heads the Center for Regional Development, where I work, and he is an extraordinary talent when it comes to understanding how universities can shape regional economies. 

Finally, the Technical Assistance Program at Purdue will be well represented by Dave McGinnis and Dave Snow. If you are unfamiliar with Purdue TAP, you can spend a few minutes on the Purdue TAP web site to get a sense of the reach of their activities. I worked with Purdue TAP on our WIRED grant, where we used strategic doing to come up with the nation's first certification for "green manufacturing". 

This note just scratches the surface of resources and ideas we will be sharing with other professionals involved in university economic development. My Purdue and IU colleagues are very excited about holding our UEDA meeting in Indianapolis. There is still time to register. You can register here

Click here to download:
UEDA Annual Meeting Brochure.pdf (5.98 MB)
(download)

11 Sep 2011

A comment on "Can the Middle Class Be Saved?"

Chris Gibbons, in his Google Group on Economic Gardening pointed to a recent article in the Atlantic:  "Can the Middle Class Be Saved?

His post prompted these thoughts: 

To those of us who have been around a while, articles about the collapsing middle class come as no surprise. 

I chuckle at economists who, like the author of the Atlantic article, come up with facile policy prescriptions. The framing question of the article is silly. Worse, it points to a paternalism, an elitism, that makes our Washingotn-centric policy community (whether left or right ) largely useless in confronting the practical realities of innovation within our regional economies. 

Meeting the challenges of strengthening our economy will require innovation, but innovation of a different sort than companies pursue. We will need innovations that take place outside the four walls of any one organization. Innovations in our civic economy, the economy that supports wealth creation in our market economy. Innovations like economic gardening.  

In 1983, while I was working on the Senate Democratic Policy Committee on issues of US Competitiveness, an intriguing report with an alarming title came across my desk: A Nation At Risk. Among other memorable lines, the report included a warning: "The educational foundations of our society are presently being eroded by a rising tide of mediocrity that threatens our very future as a Nation and a people.”

The report's warnings lined up closely what I had learned before working for the Senate Democrats. 

Prior to that time, I worked as a corporate strategy consultant with large multinational companies: GE, Ford, Volvo and a few others. Most of my work focused on moving manufacturing operations out of the US and into lower-cost countries. 

By the early 1980s, improvements in logistics and communications, coupled with more liberal trade policies starting in the Tokyo Round in the early 1970s, opened the door to globalization. (Actually, I date the beginning of globalization to the mid-1950s when SeaLand started the containerization of freight with the shipment from New Jersey to Houston. For an excellent history, read The Box.)

Remarkably, I encountered unionized plants with 2,000 workers and over 200 job classifications. The rigid industrial structure of our corporations––reinforced by union collective bargaining––made many of these industrial operations in the US hopelessly uncompetitive in the emerging world of global competition. 

My insights grew enormously when I had the opportunity to join a consulting team in 1982 that compared production costs between a Ford Escort and a comparable Mazda GLC. Wage differentials between Japan and the US played some role in the cost difference, but not as much as you might think. In the end, the Japanese were making automobiles with a different business model, one that focused on flexibility, speed and lean production practices. To make these models work, they requested a lot from everyone throughout the production system.

Contrast the scene I experienced when I walked through a Ford engine plant in Dearborn. I saw one assembly worker simply putting a very small rubber bushing on an engine block, about one every minute or so. When I asked the plant engineer how they could justify paying assembly-line worker to do so little, he explained the inflexibility of union contracts. Under the then prevailing agreement, job descriptions were frozen within 90 days of the new model introduction. That meant that the contract effectively cut off any learning on the production line after 90 days.

It would be a mistake to jump to the conclusion that the non-competitiveness of the US auto industry was grounded only in union contracts. To illustrate, I will share another story. Looking at the design between the US and Japanese models, we found that the Japanese product design was far simpler and involved far fewer parts. Active collaboration between the Japanese automaker and its suppliers led to countless innovations that were reflected in ingenious designs for everything from interior trim to the transaxle. Meanwhile, the US auto executives focused on squeezing suppliers for the lowest cost and playing one supplier off against another: a short term game that strangled innovation.

US industrial business models did not require much from front-line workers. All this began to change with advances in computers that reached the factory floor beginning in the mid 1980s. By the early 1990s, employers were recognizing the need for different set of skills with their workers.

During the first Bush administration the Secretary of Labor convened an important group that began to focus on specifying the skills needed. Their report set in motion a push by employers focus on a new set of competencies. In shorthand, they have become known as 21st Century Skills. (ACT made a nice little business out of these competencies by commercializing them in their WorkKeys system.)

While the demands of employers have been increasing relentlessly in response to advances in technology and communications, our public schools have been mired in a slow-motion effort at reform. As the National Commission on Adult Literacy pointed out in its 2005 report, "The US is the only country among 30 OECD free-market countries where the current generation is less well educated than the previous one." 

As well educated Baby Boomers are leaving the workforce, they are being replaced  by a workforce that is both smaller and less educated. 

We can see the consequences. Despite the deep recession, employers are facing difficulty finding people with adequate skills. Many of these shortages are within the band of "middle skill" jobs: they require some post-secondary training but less than 4 years of college. 

The reason for this imbalance goes back to the sorry state of our public education system, which, for at least thirty years, has been underperforming. It was less that ten years ago that policymakers in Washington began to measure in realistic terms the Nation's drop-out problem. Across the country, about 30% of ninth graders fail to graduate from high school. These young people face a lifetime economic disability.  (You can check out some statistics here.)

The National Commission on Adult Literacy calculated that out of a labor force of 150 million, 88 million adults face at least one education barrier to higher income employment: No high school diploma; speak English "less than very well"; or a high school diploma with no post secondary training. 

To improve our performance significantly, we will need to innovate in complex civic systems. 

Take the idea from the Atlantic article that we should be pushing career academies.  For those of us who have been working in the trenches, this proposition is nothing new. Career academies can work to provide more flexible choices to high school students. The challenge is accelerating their implementation. Here, we run into resistance, as reformers like Michelle Rhee, former head of the Washington DC schools, and Joel Klein, former head of New York CIty's schools have explained. Steve Brill's new book also explores this issue. 

The Atlantic author suggests, as well, "a continued push…for clearer paths into careers for people who don't immediately go to college".

Let's examine that idea more closely. First, we should recognize that we have no effective career guidance system in our high schools. A typical high school career guidance counsellor handles between 200 and 300 kids. Most of this guidance goes to helping the tip 30% get into college. Yet, once they are there, alarming numbers are inadequately prepared for college level work. 

Providing effective career guidance creates a daunting challenge, but figuring out career pathways is even tougher. We clearly need new ways of communicating the skills needed by employers to the educators responsible for teaching. This is not only a problem of educators. Most business people, as University of Akron President Luis Proenza points out, can tell you more detailed specifications of the products they buy than the people they hire. 

Career academies can help. So can early college programs, career and technical education programs, new entrepreneurship programs in high schools, more team teaching and project-based learning (like New Tech High) and stronger STEM education in successful innovations like Project Lead the Way

We also need to focus our innovations on "youth support networks" like Communities in Schools and the Strive initiative in CIncinnati

This last point brings me to perhaps the best place we have for major investments to change the trajectory of poor education: Investments in early child care. Advances in brain science in the 1990's point to the critical importance of 0-3 in brain development. A handful of economists -- like Nobel laureate James Heckman -- have underscored the value of early childhood education

Getting to a more open, innovative, agile approach to developing brainpower will be critical to our future competitiveness. 

The basic fact is clear: in a world in which technology can leap boundaries, low cost labor costs pennies an hour, and capital can fly around the globe with the click of a mouse, the only competitive advantage any region has comes from its brainpower and its ability to convert this brainpower into wealth through innovation and entrepreneurship networks. 

In sum, we will meet our competitive challenges with both civic and market innovation, and each region of the country will likely be developing their own solutions. We will eventually move on from education reform to education transformation. We will find ways to tie these education investments more tightly to the emerging business models of how wealth is being created. No one is quite sure what these new systems will look like. But one fact is certain: the more we try to fix old systems instead of creating new ones, the worse our situation will become. 

The longer we wait, the more we fiddle, the more dire our situation. Raghuram Rajan, former chief economist at the IMF, has made this point clearly in his book Fault Lines

The challenges we face involve figuring out how to manage and guide open, loosely joined networks strategically. This challenge is not easy, but this is where the exciting work of economic development is now taking place. 

That's why at the Purdue Center for Regional Development, we are focused on expanding civic innovation. Teaching communities how to build complex networks to support civic innovators who are transforming old, tired systems of education, workforce development and economic development. The good news: we have found some approaches that work: they are simple, scalable, low cost, measurable and sustainable. 

More soon. 
8 Sep 2011

Understanding a Supply Chain Cluster

Understanding_a_supply_chain_c
Supply chain clusters form in one of two ways.  In the most common situation, firms attract their supplier base to locate near their main production facilities. Japanese transplant auto factories provide a clear example. Their business model dictates close proximity. 

In a second path, companies within a region survey existing supply chain patterns and look for opportunities to source supply from more local sources. This path requires detailed analysis of the existing supply chains and capabilities of potential, alternative in-region suppliers.  This strategy is emerging in places like Northeast Ohio, where economic development organizations are looking at the supply chain for wind power components. 
7 Sep 2011

Understanding a Spin-out Cluster

Understanding_spin-out_cluster

Spin-out clusters form two ways.   One type of spin-out emerges from a research and technology base in a research university,  or, less frequently, from research institutes, or federal research labs.  These spin-outs follow a technology transfer pipeline, based on formal intellectual property agreements. 

Networking events, sponsored by economic development intermediaries, and facilities, such as incubators, can accelerate the formation of these clusters. More recently, accelerators, which provide customized services to start-ups, can also accelerate cluster development. 

A second type of spin-out emerges when entrepreneurs within a Stage 3 or Stage 4 company breaks off to form a new company.  These spin-outs may or may not involve formal IP agreements. The classic case of the spin-outs emerging from Fairchild Semiconductor in Silicon Valley set the model. 

Some large companies, like Google and 3M, establish formal policies to capture entrepreneurial opportunities generated by employees. Examples, of spin-out clusters include biotech in Cambridge, MA; electronics and Internet services in Silicon Valley; and clusters emerging within 50 miles of Cambridge, UK. 

7 Sep 2011

Understanding a Bootstrap Cluster

Understanding_a_bootstrap_cluster
A bootstrap cluster begins to form when the number of Stage 1 and Stage 2 firms connect and see the opportunity of strategic collaboration. 

Often, these connections emerge from forums that are specifically designed to explore connections. Universities and economic development organizations can accelerate the development bootstrap clusters that by conducting forums  to explore assets within a regional economy and how they may be connected to develop new product and market opportunities.

Early in the process of a bootstrap cluster, the challenge of governance and administration of the cluster begins to emerge. Executives within the companies are already busy, so it is very difficult to keep focused on the opportunities that emerge from discussions among members of this early stage cluster. 

A university or economic development organization can provide support to bootstrap cluster with administrative staff. Once the cluster has developed enough specific initiatives demonstrate its value, the bootstrap cluster can begin to form a more formal organization supported by its members.

Good examples of bootstrap clusters: Charleston Digital Corridor and Space Coast Energy Consortium
Thanks to Mike Glodo for pointing out a typo in the first chart I posted. 
7 Sep 2011

Understanding a Marketing Cluster

Understanding_a_marketing_clus

A marketing cluster typically forms when an economic development organization sees the opportunity to bring in the region around a particular industry sector. Marketing clusters work best when the key firms, usually larger Stage 3 or Stage 4 businesses, do not compete directly with one another. These firms do not draw on exactly the same labor pools, so they do not see an immediate downside to attracting additional firms into the region. 

In contrast, firms that do not compete directly see an opportunity to draw more skilled talent into a region. This step makes recruiting talent easier. Skilled technicians and managers are reluctant to move into a region where their employment opportunities are too narrow. They do not want to be left without options if arrangements with their prospective employer do not work out.

At the same time, economic development organizations see the value of marketing a region around the cluster-based strategy. This approach narrows their targets, sharpens the marketing message, and provides clear “proof points” with industry testimonials. Support businesses -- law, accounting and marketing firms -- often contribute financially in order to build their visibility within the cluster.  Utility companies participate if they can see a clear opportunity to build load. Colleges and universities may participate in marketing clusters in order to highlight specialized research and education programs they have developed to support companies within the cluster. 

A good example: NY BioHud Valley
2 Sep 2011

Innovating in Career and Technical Education

One of the most daunting challenges we face involves redesigning our career and technical education system (CTE). 

We have a gaping hole in our talent development system when it comes to training people for "middle skill" jobs: positions that require post-secondary training but less than a four year college degree.  (For more, check out the National Skills Coalition.) 

My colleague at Strategy-Nets, Laz Kozmon, has been discussion the challenges of innovating with the leadership of the CTE system in Alaska. Today, we are having a conference call, and Laz prepared the enclosed discussion document. 

Getting people to embrace open innovation in the "civic space" is both difficult and simple. Many bureaucratic organizations operate with a cardinal rule, "Cover thyself". Don't make mistakes. Don't take chances. 

Of course, this tendency runs to the exact opposite direction of where we need to head. To innovate and adapt to new economic realities, we need more experiments. A good book on this subject is Adapt: Why Success Always Starts with Failure

Moving people with entrenched habits is difficult. 

But innovation starts in the small space between our ears. Seeing the world in a new way is, actually, quite simple. We've all had the experience. 

One of the ways to get people to see new possibilities involves drawing maps. Here, Laz uses a few visual tools to describe how to see Alaska's CTE system and the challenge of innovation in a new light. 

Laz, who has a background in bio-medical engineering and corporate strategy consulting, is doing some interesting work developing and extending the Strategic Doing model. 

Click here to download:
CTE Slide.pdf (255 KB)
(download)

1 Sep 2011

Introducing Strategic Doing to Alaska

A group of us are working with colleagues in Alaska to introduce Strategic Doing to the Alaska Dialogue. Here is an introductory slide that we will be using in our meeting this afternoon. 

The key points: 

We Need New Ways to Think and Act Strategically

In our increasingly networked world, we face opportunities and challenges that cross traditional boundaries. We need to think and act strategically to transform these older systems and move them to higher levels of performance.

Conventional approaches to strategic planning do not work well to meet these challenges or find these opportunities. The reason is simple. Strategic planning does not work in open networks. No one can tell anyone else what to do.  Yet, we still need to do strategic thinking. And now, more than ever, we need to act strategically. 

Communities, coalitions, and systems everywhere are facing constraints in time, money and attention. Focusing limited resources where they are likely to have the largest positive impacts is critical. Strategic Doing provides a new discipline for developing and implementing strategy within the loose networks that characterize our communities and regions.

Strategic-Doing Manages Complexity With Simplicity

Strategic Doing enables members of an open, loosely connected network to design and manage sophisticated collaborations quickly. 

A close cousin to Appreciative Inquiry, Strategic-Doing manages the complexity of strategy in open networks with a simple discipline. Strategic-Doing takes a major insight from AI: people move in the direction of their conversations. By focusing conversations on strategic issues, Strategic-Doing helps members of open networks define where they are going and how they will get there.

Building a Portfolio of Innovative, Collaborative Projects

Economies transform through productive, collaborative investment. The pattern of this investment is important.

Every economy needs 
  • 21st century brainpower; 
  • the networks to convert brainpower into wealth through innovation and entrepreneurship; 
  • quality, connected places to attract and connect both innovative people and firms; 
  • new narrative that guide people toward a promising future; and, most important, 
  • the collaborative skills to think and act strategically in an open network.
We can use this portfolio map of civic innovation to understand current initiatives and how well they are aligned and connected.

Effectiveness Requires Discipline and Practice

Effective networks build new habits that strengthen bonds of mutual respect and trust. As these bonds develop, members of the network can become more strategic in their actions. They can take on more sophisticated and complex projects. Their capacity to innovate increases. 

 

Click here to download:
Strategic Doing Graphic Explanation.pdf (242 KB)
(download)

Ed Morrison's Space

For some time now, I've been working on new, open innovation models for transforming our civic economy. We've got some complex transformations ahead, but we can develop remarkable collaborations by following some simple rules.

Here are some places where you can find my work. This blog outlines some early thinking on the application of open innovation and Strategic Doing to the challenge of transforming our civic economy.

Purdue Center for Regional Development

The Purdue Center for Regional Development has become the hot spot for this work. Learn more.

Purdue keeps track of trends in economic development on the EDPro Weblog. You can also browse through the PCRD blog. You can also connect with PCRD on our Facebook page.

To learn more about what Purdue is doing in developing these models, including the workshops and presentations we provide, please connect with Peggy Hosea

Strategy-Nets

A spin-out from my work at Purdue, Strategy-Nets extends the work on open innovation in the civic economy to provide additional tools, strategy frameworks, and advisory services to communities and regions looking to improve their ability to develop and guide strategic collaborations. You can learn more about Strategy-Nets by connecting with Punit Chabbra

Connect

E-mail me